Pricing & Payment

At Northport Systems, we are committed to the highest level of customer service because we know that solutions alone will not make our customers happy. Our support team will instill confidence and understanding in your products and purchasing decisions so that you are not caught adrift in a sea of doubt and that is how we define customer service.

If you have questions, we have answers. If you are unsure about a specific feature or confused by a product, ask us. We want you to:

  • Know your product - We don't want to sell you gimmicks, we want to sell you what you need.
  • Be confident in your purchase - Maybe you need a different part? Is it compatible with ABC? Is my product too old for XYZ? Call or email us (contact information below) and we'll help you out as best as we can.

Pricing & Payment

We have customers all over the world so we use a currency that lots of people are familiar with, USD. We accept VISA, AMEX, MasterCard, Discover, JCB, and Diners Club credit cards. Please note that if you are Canadian, we must charge GST or HST depending on your province or territory. Note we offer Canadian price conversion in the shopping cart for Canadian customers to see the price in Canadian dollars.

 

Shipping Policy

Customers have the option of selecting Canada Post or FedEx. Shipping notification will be provided by Northport Systems and your shipping service to your email address. Please provide a phone number should issues arise.

Estimates for shipping cost and delivery time will be created if you proceed through the check out process. Credit card credentials are NOT required (if you do, you've gone too far).

To ensure that your products are shipped the same day, please place your order before 12pm EST.

Returns

Software

Unopened software can be returned for a full refund of the software cost within 30 days of delivery. Shipping must be paid by the customer. Software must be in sellable condition. No missing parts.

Software that has been used can be returned for a full refund within 3 days of activation. Anything more than 3 days will NOT be accepted. Unfortunately, we have had too many customers "rent" the software and that is simply not cool.

Hardware

Unopened hardware can be returned for a full refund of the hardware cost within 14 days of delivery. After 14 days, an additional restocking fee of 20% must be paid. Shipping must be paid by the customer. Hardware must be in sellable condition with no missing parts for a complete refund up to 30 days after receipt of product.

Defective Products

We offer full refund or exchange on the defective products provided that it is within the manufacturer's warranty. We will require RMA numbers from the manufacturer or its equivalent in transcripts from the manufacturer.

Customer Service

We will do everything humanly possible to solve your problems if it is within our capabilities. We will use the full power of our knowledge base articles, human resources, and the Internet to find answers to your questions. We are a fair company so please play nice.

 Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, you may unsubscribe at any time by clicking on the link at the bottom of the email. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Contact Information

Phone

Pre/Post Sales: +1 (416) 920-9300 x1
Technical Support/Questions: +1 (416) 920-9300 x2

Email:

Pre/Post Sales: sales@fugawi.com

Technical Support/Questions: support@fugawi.com

We operate under normal business hours from Monday to Friday, 9am to 4:30pm EST. If our phone lines are busy or you're calling after hours, please leave a message or leave us an email.