Contact sales@fugawi.com with the orders numbers, we will refund any duplicates.

Sales of products to customers in Russia is disabled for Fugawi.com and Store.Fugawi.com

Orders for customers are done via web site shopping, done securely and in a manner like other web e-commerce sites you have used in the past.

Rare issue: sometimes credit card issuing banks add a special web or internation transaction fee for credit card purchases, resulting in an unexpected billing total which is nonetheless correct.

Polcies for exchanges and refunds vary depending on the product; contact sales@fugawi.com to work out the details.

You have typed your email and password into the "Sign up for free account" boxes; but since you already have an account, an error tries to explain that you should login at x-traverse.com/login.

Register a new account at https://fugawi.com/my_account/register which includes some license conditions and security confirmations.

If you remember your password, login with your old email at fugawi.com/my_account/setting, then edit your account email and/or password. Once that is saved, also change the email / password in any of your charting software that uses the Fugawi.com cloud service.

Consult your credit card's customer service. They may be able to clear a transaction otherwise declined.