Purchase with credit card transaction declined -- About debit cards, security caution blocks, multiple attempt rejections, etc.

Article SB1102, May 16, 2018

Consult your credit card's customer service. They may be able to clear a transaction otherwise declined.


 

In some situations, you may find your attempt to buy something from Fugawi.com is rejected with a broad error returned along the lines of "declined". It may even happen after a previous successful purchase with the same credit card. This can happen for a variety of reasons.

  • Entering a Debit Card number instead of a Credit Card number may return a less than obvious decline error message. Try the transaction again with a true credit card.
     
  • Some credit card companies have web store security hurdles that stop a transaction with a relatively little known provider. That is, the credit card company presents no problem buying over the web from very well known web retailers, but places a caution in the way of transactions from less known companies. In this case, call up your credit card company's customer support, say you are trying to order a product from Fugawi.com whose billing name is Johnson Outdoors. Ask them to check if a security block resulted in a credit transaction declined issue. If so, ask the credit card company to lift that caution on the transaction.
     
  • if you attempt to purchase from one web site multiple times and some kind of web transaction error occurs, a subsequent additional attempt may be flagged by the credit card company as a potential security risk and that will result in an ordinary card decline. Call the customer service of your credit card company and clarify the charges.

Of course, there are other potential reasons for a transaction decline. Some of those other scenarios may also be resolvable after discussing the failed transaction with your credit card company.