Shopping cart error message about URL domain: 'Unable to Load. This operation cannot be completed NSURLError Domain error - 999'

Article WX11153, June 27, 2016

Change to a desktop computer's web browser to avoid the NSURLError Domain error.


 

This error is usually seen on mobile device web browsers, sometimes when a customer clicks the "Continue" button multiple times or tries to refresh the web page. Mostly the error is seen on Step 3 of the X-Traverse shopping cart but it can appear elsewhere. Older iOS versions (5.x, 6.x) are much more likely to encounter this error.

The common work-around for this error is to switch to another web browser on a Windows or Mac computer (ex. use Chrome, Firefox, Safari, IE 11, any up-to-date browser with typical security settings). Step through the shopping cart process again starting at the Orders page at https://fugawi.com/my_account/my_orders and do not attempt to rush past any long pause of the shopping cart process, do not use the browser's refresh or back-page buttons. Soon you should be able to proceed to check out and complete the purchase.

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